For many placing an order for custom cycling clothing and sportswear can be a confusing and daunting task. Choosing the right supplier, achieving the right design and procuring a quality product at a reasonable price can be hard work fraught with opportunities for error.
At Enjoy we try and keep it simple providing as much information as possible through our website so that you the client have a clear understanding of the product, how it is priced and how our custom process works.
HOW IT WORKS
UNDERSTANDING YOUR REQUIREMENTS
This is key to any successful order. Our Range section shows you all of the custom products and allows you to better determine your requirement. On the majority of products there are minimums however you can mix and match products as you see fit. Once you have an idea of what you are looking for you can Request a Quote.
Pricing is volume based and we offer 5 pricing bands (1-3 units, 4-25 units, 26-75 units, 76-200 units and 200+) across the majority of products. Design and setup fees are chargeable on your first order and vary across products. There are minimums on your initial order and this does vary across products so if your order is for a limited number of units please get in touch with us to discuss feasibility.
THE DESIGN PROCESS
Each member of our design team has previous real world creative design experience, which dramatically enhances the client engagement process and ultimately delivers a stand out product. At Enjoy we don’t offer a free design service. If you would like us to put a design together for you we ask that you commit to ordering product and paying a deposit. Our design fees are heavily subsidised on the basis that we sell product and if you are still unsure about the quality of our design work we have a library full of designs we have done for existing clients that we can make available to you. Design fees are a once off charge unless you radically change the design and we tend to try and not charge for minor amendments e.g. another sponsors logo. For Enjoy to put a design together for you there are a couple of things we require:
- All logos need to be supplied in vector pdf format. This allows us to manipulate individual elements and increase the logo size without it pixelating.
- A short brief explaining what you are trying to achieve. Are you looking for a dark or light based garment? Any additional information you would like to appear on the top i.e. website address or slogan. If there are multiple sponsors do they need to be prioritized in terms of exposure? Does the garment need to adhere to certain corporate or governing body guidelines? Are you after a classic look, something racey, or something different? The more info you can supply us with, the sooner we hit the target.
- A draft 3D visual will be produced for each product ordered and sent to the client for approval. The design process is iterative so the client has the opportunity to provide feedback and request amendments. Where possible we try and limit each design to 3 iterations and if a client decides to deviate from their initial brief this could result in an additional design fee.
You are more than welcome to submit a Self Design but they will need to be on Enjoy self design templates so that your work is true to our patterns.
We work to a high standard and are proud of our name so we don’t want to appear on kits that don’t represent us well. On the rare occasion we have declined to produce certain designs if we feel they don’t do the Enjoy name justice or the design stands to upset a third party i.e. licensed characters and trademarks used without permission.
When a self design is accepted design fees are not chargeable.
IMPORTANT: If a client is particular on colour they need to supply us with pantone references that we can colour match to. Our print process is digital CMYK however sublimation inks differ from standard printing inks so pantone references are the only universal way to know exactly what colour you require. If you don’t know your pantones but still need a specific colour, then we’ll need a colour sample from you that we can match to. In this case we’ll also ask you to approve the colour sample before we move in to production.
Supplied logos with pantones specified in the artwork are adhered to unless we are told clearly otherwise. We simply can’t possibly check all the files that make their way to us from external suppliers and 3rd party designers. It is the client’s responsibility to give us clean useable files for reproduction.
THE SIGN OFF PROCESS
THE SETUP PROCESS
This is where the design gets laid out across the product pattern by size. Setup fees are charged on a per pattern basis and cover all sizes within a pattern irrespective of the size curve a client orders. This can be quite confusing for someone new to the process so the best way to explain it is by showing an example.
If a client orders our Premium cycle top and requires SML, MED and LRG men’s shirts and MED and LRG ladies shirts this would incur two setup charges as the mens and ladies patterns differ from one another. The first setup charge would cover the men’s pattern where sizing is available from 2XS – 3XL and the second setup fee would cover the ladies pattern where sizing is available from XS – 3XL. A total of 5 artwork setups would be required to process the order. If the client reordered and selected sizes that were different to their original order no setup fees would be chargeable, as all sizes have been paid for previously.
The benefit of setting up artwork by size is that the design remains proportionate to the size of the shirt. You therefore don’t end up with small shirts with big logos and big shirts with small logos. This is one of our many commitments to detail.
Delivery costs are not included in the cost of the product. At the point your order is complete you will be asked if you are going to collect or arrange collection. If required Enjoy can provide a courier quotation which will be supplied to the client.
If you have got to this point thanks for reading and we look forward to making you some awesome custom kit.